Outsurance *****s your money without approval. check your account

Outsurance has removed money from my account without my approval. they open a policy without my final consent. they decided to initiate a policy without obtaining my consent and starting deducting funds without any approval. i requested them to refund me the full amount and to date they only refunded me 80% of the funds, they require the regional manager to refund the balance. its now a month that i am waiting for my full refund. i will never consider switching to them after this experience. if this is how they treat a potential client that only obtain a quote, i can only imagine if i was a client and i had to claim.