AL
Adventure L
1 reviews | Active since Apr 2019
14 May 2025, 19:06
Outsurance *****s Money
Pretty much just *******. They have inflated our premium 3 times in a few months and can't even tell us why. Steer clear.
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OUTsurance's replyOfficial
22 May 2025, 10:49Good day,
Thank you for your review.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager, Trish, has been unsuccessful in her attempts to reach you and has also sent you an email. Please respond to Trish's email and she will call you to address your concerns.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
Thank you for your review.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager, Trish, has been unsuccessful in her attempts to reach you and has also sent you an email. Please respond to Trish's email and she will call you to address your concerns.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
OUTsurance's reply22 May 2025, 10:49
Official
Good day,
Thank you for your review.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager, Trish, has been unsuccessful in her attempts to reach you and has also sent you an email. Please respond to Trish's email and she will call you to address your concerns.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
Thank you for your review.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager, Trish, has been unsuccessful in her attempts to reach you and has also sent you an email. Please respond to Trish's email and she will call you to address your concerns.
We do apologise for your experience with us.
Regards,
The OUTsurance Team