AV
Asma V
1 reviews | Active since Dec 2019
11 Feb 2022, 12:31
OUTSURANCE - RUDE CONSULTANT AND BAD SERVICE DELIVERY!!!
Disappointed with outsurance! An appliance of mine refuses to work and is slightly damaged! the item was collected and they refused to sort this out.THEY EVEN ASSUMED IT FELL WHEN IT DIDN'T !!!.The lady that spoke to us was being very rude and arrogant. We are thinking of cancelling our insurance with them!
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
15 Feb 2022, 13:01Good day Asma,
Thank you for your feedback.
Koketso our claims manager contacted your husband to discuss the claim rejection in detail. Koketso advised your husband that he is welcome to get a 2nd opinion and we will review the report once received. We have listened to the call recording and we can confirm that at no point was our advisor rude as you described.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance
Thank you for your feedback.
Koketso our claims manager contacted your husband to discuss the claim rejection in detail. Koketso advised your husband that he is welcome to get a 2nd opinion and we will review the report once received. We have listened to the call recording and we can confirm that at no point was our advisor rude as you described.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance
OUTsurance's reply15 Feb 2022, 13:01
Official
Good day Asma,
Thank you for your feedback.
Koketso our claims manager contacted your husband to discuss the claim rejection in detail. Koketso advised your husband that he is welcome to get a 2nd opinion and we will review the report once received. We have listened to the call recording and we can confirm that at no point was our advisor rude as you described.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance
Thank you for your feedback.
Koketso our claims manager contacted your husband to discuss the claim rejection in detail. Koketso advised your husband that he is welcome to get a 2nd opinion and we will review the report once received. We have listened to the call recording and we can confirm that at no point was our advisor rude as you described.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance