Outsurance - Rude and Unpleasant Consultants

I had a 3rd Party claim with Outsurance. I provided all information requested by the consultants. I was told 2 month later that they would only pay 70% of the claim as I need take 30% liability when all information was requested. Then they asked for specific pictures for assessment as no assessor could be sent due to Covid 19 - the pictures that was requested did not show the total damage to the vehicle and I advised them of this however they insisted I only send these pictures. They come back and tell me that the assessor assessed via these pictures and my vehicle is a write off and the salvage value is R 31000 however it is not - they insist on this _ i have contacted salvage compages and the most they prepared to give me is R 15000. The legal Consultants I dealt with are rude and refused to listen (Mohale and Thembile), they talk over me, dont give me a chance to speak and cut me off every time. It's not they problem that their client damaged my vehicle and now refuse to pay the value of my vehicle. They client knocked me and proof was provided and now I must take 70% of the blame, and try to salvage my own vehicle to get money to get another vehicle. Who will pay the towing costs? Thembile the consultant insulted me when I advised I will get attorney involved as it was not fair what they were offering - he advised that I should get the attorney to call as they would speak the same language. I understood everything he told me but I was disputing what he was saying as it was they client's fault and why should I now try to salvage my own vehicle and get a R21000 payout when my vehicle is worth R 61000 - how is this fair? we have medical bills, they refused to listen to and days lost from work due the accident - and they say it's too late to claim when we didn't even know we had to. Towing costs are not being covered. Is it only possible for Outsurance consultants to be fair when it's their client, what about the 3rd party calimers who was not at fault?

they do listen and speak above you, they refuse to listen when you have something to say.