Outsurance ******* and **** of an Insurance!

On 9th of November afternoon, just after past 4 pm my car was hit on right hand side, front door, bumper and back door, a Zim international Takealot driver, driving an Atul motor car. We were both driving on Cambridge road, Paulshof heading same direction, takealot driver was on driving on right lane, separated by solid barrier white line( this is on the bridge over passing the N1 Western bypass) as i was coming from pnp local petervale kept left lane and there was white car ahead of me on left lane and no traffic , the right lane the Takealot driver was on was conjested and not moving normal. As i was just passing, center of the bridge, i head a bang and was White Atul (3 wheel motor vehicle) crashing into my right side fander, and door bouncing off and fliped up.. As i hit the brakes it was too late because the Atul car went upside down and the back carrier corner hit my car's right side back door before it hit the tarmac. I literally froze in shock as i was not expecting nor did i consider another car overtaking from right lane into which is prohibited by solid white line on that section of the road.

Few minutes later after the Atul had slide down on tar road on its back, saw driver getting out, i also got out of my car after some struggle with my driver's door, because it is bent and smashed in. The Zim Takealot driver kept saying sorry... Sorry as i asked him what the F is wrong with him, is he drying to kill us, because one if not both our cars could have rolled over the bridge barricade and plunged down the N1 traffic causing serious hell to others. He called his boss, Indian man.. Who arrived munites shortly to the scene. We exchanged all the necessary details and he suggested thatvwe both go to Gallo manor police station to do the accident report since we both agreed on same statement that his driver was at fault. I was so upset because this accident was total gross negligence by the Zim driver and his other Zim comrades on thier takealot motorcycles kept asking him "are you ok, and nothing about what happened. I drove off to tje police station, his boss said his driver will follow and meet me there because he waited for another motor vehicle (another older Atul), we agreed. I got the police station asked for assistance and was given the form complete my personal details after explaining to the officers that i am waiting for the other party so we can write our statement, not lond the driver showed up... Sat down. He was asked if they can assist hit, he said we are here together to write accident report. I asked him if he want to write a separate report if he doesn't agree with my statement, brief description of events, he said no... He agrees with our story. He fill3d out hist personal details on same form, we signed and handed in the accident report form to the police officer, Indian man also, only taller and bigger. Another police officer, black man, gave us pieces of paper with case number.

I had told the boss of the takealot driver that i will be claiming 3rd party from his insurance, Outsurance as i will not afford to claim from mine directly, he said no problem.

Same evening i contacted Outsurance, emailed stating my claim, they asked foe claim number. I gave them claim number after about two days as i was waiting for their client to put in the claim,

Outsurance came back on email with an attached letter refuting my 3rd party claim, saying that the Zim Takealot Atul, stupid motor vehicle was denying my story and that i was the one at fault because i over took and bumped him😡, the shock on my face and mind made me🤮.

The Outsurance consultant, Senethemba said if i can submit the Accident roport to support my claim, then they with proceed by telling the driver there is now proof against his statement (lies). I had to go to Sandton police station and get the Accident report, immediately emailed it to the Outsurance legal department - Senethemba.

For more that 4 days i have been following up on my case, every day the outsurance consultant told me she is waiting for further instruction from her manager... (delaying tactics) Only this morning, 24th November 2022 after calling Outsurance, Senethemba told she only got feedback from her manager yesterday late, and she has to call the Takealot driver again to get his statement regarding the accident report i submitted. She later called me, just after 3:30pm today only to tell me that the driver says he ddnt write the police report statement and that he is not at fault, therefore my 3rd party claim is denied by Outsurance on those sole verbal statements against a Police Report the driver agreed to and signed with his personal details. (I was flabbergasted and in lost at same time hearing such manipulation and nonsense) The consult said to me, mybe if i can submit a video footage of the accident, that can work for my case, 😡😢😳 My question to the Outsurance consult is, where and how do i get a video footage of a public road, that captured my car accident? This is some but not only tactics #******* Outsurance uses not to pay out such 3rd party claims.

Outsurance is not even on Tom 10 best Insurance companies when it comes to claims and customers service, no need to wonder why.

Its not over, till fat lady sings! Uzoyikhotha, uxolise when i am done.