WN
Wray N
1 reviews | Active since Aug 2025
12 Sept 2025, 10:22
OutSurance- ROOFING CLAIM
After almost 20 years ,with Outsource,they've become complacent and totally useless. They basically dont cover any essential claims and every year ,increase your policy and REDUCE your actual claims benefits! Ive cancelled the Policy,as they say ,that the Roof ,is my responsibility-HAIBO! What have we got Insurances for,to be ****med ?
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OUTsurance's replyOfficial
17 Sept 2025, 10:14Good day Wray
Thank you for your feedback though it's sad to hear you cancelled your policy.
The claims manager did discuss the outcome of the claim with you in detail.
Wear and tear is a general policy exclusion and the onus remains on the homeowner
to maintain their property.
We are sorry that we were not able to assist you and understand the disappointment.
Regards,
The OUTsurance Team
Thank you for your feedback though it's sad to hear you cancelled your policy.
The claims manager did discuss the outcome of the claim with you in detail.
Wear and tear is a general policy exclusion and the onus remains on the homeowner
to maintain their property.
We are sorry that we were not able to assist you and understand the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply17 Sept 2025, 10:14
Official
Good day Wray
Thank you for your feedback though it's sad to hear you cancelled your policy.
The claims manager did discuss the outcome of the claim with you in detail.
Wear and tear is a general policy exclusion and the onus remains on the homeowner
to maintain their property.
We are sorry that we were not able to assist you and understand the disappointment.
Regards,
The OUTsurance Team
Thank you for your feedback though it's sad to hear you cancelled your policy.
The claims manager did discuss the outcome of the claim with you in detail.
Wear and tear is a general policy exclusion and the onus remains on the homeowner
to maintain their property.
We are sorry that we were not able to assist you and understand the disappointment.
Regards,
The OUTsurance Team