jT
joshua T
1 reviews | Active since Sept 2014
15 May 2021, 10:45
Outsurance robbing us...
We have been with outsurance for 9 years never claimed with both our cars, but we have claimed with out and about. Let me say with no hassels. This time thinking it will be the same we got the biggest surprise ever, the agent tells us our 9k table is now worth 3k. So we pay R200 insurance for a 3k payout and R700 excess insurance. This has just made us angry and we will be moving to some other insurance, i want people to look at what they are paying.
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OUTsurance's replyOfficial
19 May 2021, 14:37Good afternoon Joshua
Thank you for your feedback which is of course concerning to us.
Following the receipt of your complaint we immediately escalated the matter to our claims manager Koketso who has since been in contact with you to address your concerns. We note that you have not been furnished with the correct quote and the matter has been resolved.
We apologise for the disappointing experience.
Regards
OUTsurance
Thank you for your feedback which is of course concerning to us.
Following the receipt of your complaint we immediately escalated the matter to our claims manager Koketso who has since been in contact with you to address your concerns. We note that you have not been furnished with the correct quote and the matter has been resolved.
We apologise for the disappointing experience.
Regards
OUTsurance
OUTsurance's reply19 May 2021, 14:37
Official
Good afternoon Joshua
Thank you for your feedback which is of course concerning to us.
Following the receipt of your complaint we immediately escalated the matter to our claims manager Koketso who has since been in contact with you to address your concerns. We note that you have not been furnished with the correct quote and the matter has been resolved.
We apologise for the disappointing experience.
Regards
OUTsurance
Thank you for your feedback which is of course concerning to us.
Following the receipt of your complaint we immediately escalated the matter to our claims manager Koketso who has since been in contact with you to address your concerns. We note that you have not been furnished with the correct quote and the matter has been resolved.
We apologise for the disappointing experience.
Regards
OUTsurance