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KL
K L

1 reviews | Active since Oct 2015

04 Dec 2017, 09:33

OUTSURANCE ****** ME! Captured 2012 car instead of 2009 and won't refund difference,

I was with Outsurance for 13 months claim free. They were charging me R868.73 monthly, on the 13th month I got fed up of this VERY high premium and phoned around to check for further quotes.

I then called Outsurance to cancel my policy. I told them about the above, only to find that they had CAPTURED MY CAR ON THIER DATA BASE AS a 2012 model ALL along !!!!

Their managers called me begging me to stay with Outsurance and PROMISING me that the person who capured the INCORRECT details would be disciplined.

MY PREMIUM WAS R868,73 INSTEAD OF R703.00. That means they had to refund me R162,73 mulrip**** by 13 months amounting to R2115, 49.

This is *****!!! Till this day they have refused to make our telephonic calls available.(IT IS MY RIGHT TO HAVE THEM- they are there for discrepancies such as this. All I get are excuses and lies.

SHAME ON YOU YOU ARE ******!!! Give me my money! YOU made the mistake not me.

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Replies (5)
KL
K L's update04 Dec 2017, 15:59
Reviewer Update
I have already spent more than R100.00 calling your call centre. I've already spent more than an hour on the phone with the consultants and managers. Now I must spend more of my valuable time on this matter. One of your consultants even told me he would 'post' me the call recordings and another consultant promised me that the calls would be emailed to me. A manager assured me that I would receive a FULL refund of the difference. ADMISSION of guilt from your consultants came to no fruition. I HAVE BEEN WAITING FOR 2 MONTHS FOR A FOLLOW UP CALL AND NOTHING!I am at work during the day. Use the same number to call me tomorrow at 9:45am. Put yourself in my shoes and have some compassion for those who you squash with broken promises and while you are at it read the many complaints on hello peter about Outsurance. Call me and get my details , listen to all calls made by me with your consultants and then get back to me!
OUTsurance
OUTsurance's reply07 Dec 2017, 14:58
Official

Good day,

Thank you for bringing this matter to our attention.

Selda our client services manager contacted you to discuss what had transpired in the sales call. When your vehicle was initially added onto cover you informed the advisor that your vehicle was a 2012 model. Selda informed you that we will give you a copy of the call recording and we will also assist you with the difference in premium paid between the 2009 - 2012 model once you provide proof that it is a 2009 model.

We apologize for the lack of feedback regarding this matter.

Thanks, Kelvin

KL
K L's update14 Dec 2017, 10:39
Reviewer Update
I am still waiting for the calls made to Outsurance with myself and their consultants to be sent to me. Ask WELISWA RADEBE and SELDA to send the recordings as they promised on Wednesday the 13th. WHAT YOU HAVE TO HIDE ? Send the calls !!! Calls are there to protect consumers from actions and errors such as this.YOU ALSO DEBITED MY ACCOUNT *******LY FOR R1000.00. After 2 months of hell with you wou still haven’t resolved the matter!!!
KL
K L's update14 Dec 2017, 11:12
Reviewer Update
You are all very intelligent in your *******. Maybe you won’t make the calls available to me to avoid them being used as proof at the short term insurance ombudsman .
OUTsurance
OUTsurance's reply14 Dec 2017, 15:39
Official

Good day,

Selda our client services manager informed you that we will courier the CD's to your address. She also discussed the refund with you.

Thanks