LW
Lizette W
1 reviews | Active since May 2012
20 Aug 2024, 21:32
Outsurance RIPOFF
On Monday, 19 August, I lodged a claim for my son's TV. Claim no ***. While my last claim was in Jan 2023, they wanted to give us an amount of R6000 for a R12000 TV MINUS the Excess of R4800!!! What Curved TV can you buy for R1200??? Since Jan 2023 I paid a total amount of R26000 in premiums and they offer me R1200 to buy a R12000 TV?? Ill definitely be cancelling my premiums as from 21 August!! What a ripoff!! This is NOT the first time i have been **********. their car insurance stinks!!
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Replies (2)
OUTsurance's replyOfficial
21 Aug 2024, 08:53Good day Lizette,
We acknowledge receipt of your review. We have escalated this to a claims manager.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated this to a claims manager.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply21 Aug 2024, 08:53
Official
Good day Lizette,
We acknowledge receipt of your review. We have escalated this to a claims manager.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated this to a claims manager.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
27 Aug 2024, 14:37Good day Lizette,
Thank you for your review.
After responding privately to your review, we escalated the matter to our claims manager, Mbali.
Mbali contacted you to address your concerns regarding your claim. Any household contents that you insure with OUTsurance, will always be covered for the replacement value. The amount that will be paid out at claims stage will be the replacement value of the item at the time of the incident less the excess. Your excess is discussed at claims stage and is noted in your policy schedule. A decision was made to waive your excess.
We can confirm that your claim has since been finalised and payment processed.
Regards,
The OUTsurance Team
Thank you for your review.
After responding privately to your review, we escalated the matter to our claims manager, Mbali.
Mbali contacted you to address your concerns regarding your claim. Any household contents that you insure with OUTsurance, will always be covered for the replacement value. The amount that will be paid out at claims stage will be the replacement value of the item at the time of the incident less the excess. Your excess is discussed at claims stage and is noted in your policy schedule. A decision was made to waive your excess.
We can confirm that your claim has since been finalised and payment processed.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply27 Aug 2024, 14:37
Official
Good day Lizette,
Thank you for your review.
After responding privately to your review, we escalated the matter to our claims manager, Mbali.
Mbali contacted you to address your concerns regarding your claim. Any household contents that you insure with OUTsurance, will always be covered for the replacement value. The amount that will be paid out at claims stage will be the replacement value of the item at the time of the incident less the excess. Your excess is discussed at claims stage and is noted in your policy schedule. A decision was made to waive your excess.
We can confirm that your claim has since been finalised and payment processed.
Regards,
The OUTsurance Team
Thank you for your review.
After responding privately to your review, we escalated the matter to our claims manager, Mbali.
Mbali contacted you to address your concerns regarding your claim. Any household contents that you insure with OUTsurance, will always be covered for the replacement value. The amount that will be paid out at claims stage will be the replacement value of the item at the time of the incident less the excess. Your excess is discussed at claims stage and is noted in your policy schedule. A decision was made to waive your excess.
We can confirm that your claim has since been finalised and payment processed.
Regards,
The OUTsurance Team
Best regards,