OUTSURANCE- ******* AND THEY DONT PAY FULL CLAIMS- DONT BE FOOLED BY THE ADVERTS

<p>Outsurance spends millions of rands on Adverts, promising consumers that they will have a "HASSEL FREE" and "PROFESSIONAL" customer experience when you have an insurance claim. The adverts stress how their "STAFF" go the extra mile to sort out claims. This is defiitely not the case!</p> <p>My Geyser burst in December 2016 and I urgently needed to sort it out as I was going on holiday. I called a few plumbers and eventually got a reasonable quote that was cheaper tha the rest. The plumber also confirmed that he has clients that have claimed from OUTSURANCE. I called OUTSURANCE and spoke to PALESA MOLEFE on the 21st of December 2016. She then tells me that eventhough my INSURANCE POLICY and SCHEDULE holds that I have cover for R10 000, OUTSURANCE only covers R5800 and then they deduct my excess of R2380 thus only giving me R3420 towards R7195 bill! My monthly premiums are also not the cheapest. Thus I feel OUTSURACE is a *******</p> <p> </p> <p>Its the 3rd of January 2017 and I have still not heard from OUTSURANCE about my claim. I then call in and I speak to DANIEL MZI who is clearly in the wrong profession since he lacks LISTENING s****s, he is rude and is definitely not meant for a customer service job. He speaks aove me, argues with me and has no understanding of the his role and my role as the client. He tell me the same story and I loose my cool and request a Manager to call me. I was told that Liesl Scheepers, will call me back.</p> <p> </p> <p>The standard rate to replace a 150 LT Geyser seems to be around the R8000- R8500 mark. My claim is below the industry standard but OUTSURANCE is still messing me around. I have never claimed before and have been a loyal to OUTSURANCE. Infact, I have a "CLAIM FREE" profile for over 10 YEARS!</p> <p> </p> <p>DONT BE FOOLED BY THE ADVERTS AND THE "OUT BONUS" PROMISES.</p> <p>IF THEY DONT RESOLVE THIS ISSUE, I WILL BE CHANGING MY INSURACE COMPANY AND LETTING EVERYONE I KNOW, ABOUT THIS SHOCKING EXPERIENCE</p>