OM
Orkney M
1 reviews | Active since Nov 2020
30 Dec 2024, 19:39
Outsurance rejecting lightning claim
My house was damaged by lightning/shock maves resulting in cracked walls, damaged electrical plugs, TV sets, DSTV dish. Outsurance appointed electrician confirmed the electrical damages caused by lightning, but the OUTsurance building assessor is 'finding' all reasons for the cracked walls but lightning. I feel ****med after paying Insurance premiums for nearly 18 years.
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OUTsurance's replyOfficial
09 Jan 2025, 13:59Good day Orkney,
After responding privately to you, we escalated the matter to Neo, our assessing manager.
Neo has been in contact with you to address your concerns. Neo has advised you that we have appointed a specialist engineer do assess the damages. Once the assessment has been completed, Neo will call you to discuss the assessment report in detail.
Once again, apologies for the disappointing experience.
Regards,
The OUTsurance Team
After responding privately to you, we escalated the matter to Neo, our assessing manager.
Neo has been in contact with you to address your concerns. Neo has advised you that we have appointed a specialist engineer do assess the damages. Once the assessment has been completed, Neo will call you to discuss the assessment report in detail.
Once again, apologies for the disappointing experience.
Regards,
The OUTsurance Team
OUTsurance's reply09 Jan 2025, 13:59
Official
Good day Orkney,
After responding privately to you, we escalated the matter to Neo, our assessing manager.
Neo has been in contact with you to address your concerns. Neo has advised you that we have appointed a specialist engineer do assess the damages. Once the assessment has been completed, Neo will call you to discuss the assessment report in detail.
Once again, apologies for the disappointing experience.
Regards,
The OUTsurance Team
After responding privately to you, we escalated the matter to Neo, our assessing manager.
Neo has been in contact with you to address your concerns. Neo has advised you that we have appointed a specialist engineer do assess the damages. Once the assessment has been completed, Neo will call you to discuss the assessment report in detail.
Once again, apologies for the disappointing experience.
Regards,
The OUTsurance Team