NT
Naum T
1 reviews | Active since Sept 2010
30 Jan 2020, 11:18
Outsurance refuting liability claim
A client of theirs had the misfortune of damaging my car door. Knowing he had comprehensive cover, he claimed from them to repair my door, which was dented. After doing everything required of me, I get a response to say they will not fix my car. Now I had to go to my insurance for them to fix it and pay excess, when it was not my fault. Why do we have comprehensive cover if this is what they will do to 3rd party claimants?
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Replies (2)NT
Naum T's updateReviewer Update
30 Jan 2020, 12:30I will await further response then.
NT
Naum T's update30 Jan 2020, 12:30
Reviewer Update
I will await further response then.
OUTsurance's replyOfficial
02 Mar 2020, 11:14Hi Naum.
Following your recent complaint, we acknowledged the matter and escalated it to our Claims Managers in Legal for review.
Mohale our manager contacted your to address your concerns, advised you of our processes and position in the matter. You confirmed your dissatisfaction in having to pay an excess for an accident that is not your fault. Mohale furthermore advised that your insurer will follow suit in recovering your excess and the damages. You acknowledged and accepted the refute.
We are very sorry for the ordeal and that you have had to through this to look for a favourable resolve.
Regards
OUTsurance
Following your recent complaint, we acknowledged the matter and escalated it to our Claims Managers in Legal for review.
Mohale our manager contacted your to address your concerns, advised you of our processes and position in the matter. You confirmed your dissatisfaction in having to pay an excess for an accident that is not your fault. Mohale furthermore advised that your insurer will follow suit in recovering your excess and the damages. You acknowledged and accepted the refute.
We are very sorry for the ordeal and that you have had to through this to look for a favourable resolve.
Regards
OUTsurance
OUTsurance's reply02 Mar 2020, 11:14
Official
Hi Naum.
Following your recent complaint, we acknowledged the matter and escalated it to our Claims Managers in Legal for review.
Mohale our manager contacted your to address your concerns, advised you of our processes and position in the matter. You confirmed your dissatisfaction in having to pay an excess for an accident that is not your fault. Mohale furthermore advised that your insurer will follow suit in recovering your excess and the damages. You acknowledged and accepted the refute.
We are very sorry for the ordeal and that you have had to through this to look for a favourable resolve.
Regards
OUTsurance
Following your recent complaint, we acknowledged the matter and escalated it to our Claims Managers in Legal for review.
Mohale our manager contacted your to address your concerns, advised you of our processes and position in the matter. You confirmed your dissatisfaction in having to pay an excess for an accident that is not your fault. Mohale furthermore advised that your insurer will follow suit in recovering your excess and the damages. You acknowledged and accepted the refute.
We are very sorry for the ordeal and that you have had to through this to look for a favourable resolve.
Regards
OUTsurance