K
Khemani

1 reviews | Active since May 2023

03 Apr 2025, 10:33

OUTsurance refusing to payout

I had an accident in 2023 at the corner of Sandton drive and Rivonia. The car I had an accident with overtook/(overtake) the car in front of him to turn right and he skipped the red robot and as a result we collided coz I was on yje right as his side the traffic light was red. And after the accident we exchanged numbers as per the law and the guy told me he was insured with OUTsurance he gave me all the details of his insurance so I called OUTsurance and laid the claim and explained and showed the pictures and they refused to pay my claim saying I’m also wrong I should be more careful on the road. I told them that their client skipped the red light but still they did not pay me and I lost my car as it was written off. I would never recommend anyone to get OUTsurance as they lie and rip you off when it comes to claiming even though their client was in yje wrong and he admitted that he was wrong and should claim from OITsurance. I could not get the video footage of the accident to shown them as the guys who own cameras at that area is VUMA and they r fused to give me the goo as I was a civilian and they wasted 6000 to release the footage to me.

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Replies (2)
K
Khemani's update03 Apr 2025, 11:46
Reviewer Update
I just don’t understand why you repudiated my claim as it was clear that your guy was wrong and he admitted that he was wrong thats why he said I should contact you as he had no means to pay me and his insurance (you OUTsurance) were gonna pay as his premium stipulated that. I’m so disappointed in you really. And the Lady that called me was very rude and told me that I should have been more careful on the road but I was right and the email that you guys and me when you repudiated my claim had false information about the accident and the value of the car was incorrect as you did not even send the valuator to come and have a look at the car but you have added what the value of the car was.
OUTsurance
OUTsurance's reply30 Apr 2025, 16:17
Official
Good day Khemani,

Thank you for bringing this matter to our attention.

Our legal manager, Jonathan, discussed the merits of the claim in detail with you and provided you with all the information. We base our decision on case law and information at our disposal. Our decision to apportion the matter remains unchanged. 

We do apologise for the disappointing outcome of your 3rd party claim.

Regards,
The OUTsurance Team