SC
SEAN C
1 reviews | Active since Jul 2011
25 Aug 2020, 07:00
Outsurance refusing to give me a claims report
I have phoned the claims department and wrote emails for me to obtain Claims report for my business with no avail for more than a week now. Everyday I have to call them and I'm told the request has been sent to the manager to generate the report and you will get it by afternoon. I'm really disappointed and I feel like they are sabotaging me as l requested for a qoute and they gave me an exorbitant qoute and they want to stop me from getting an insurance from another insurance company .
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
27 Aug 2020, 10:24Hi Sean
You have our apologies for us being unable to assist you on Saturday with your request. We sent through the document on Monday morning but it seems it may not have reached you. Subsequent to your feedback on this site we escalated this matter to our Claims Manager who has attempted contacting you on a few occasions but was unable to reach you telephonically.
He also e-mailed the document needed. Please let us know should you still not be in receipt of it or if there is further assistance needed.
Regards
OUTsurance
You have our apologies for us being unable to assist you on Saturday with your request. We sent through the document on Monday morning but it seems it may not have reached you. Subsequent to your feedback on this site we escalated this matter to our Claims Manager who has attempted contacting you on a few occasions but was unable to reach you telephonically.
He also e-mailed the document needed. Please let us know should you still not be in receipt of it or if there is further assistance needed.
Regards
OUTsurance
OUTsurance's reply27 Aug 2020, 10:24
Official
Hi Sean
You have our apologies for us being unable to assist you on Saturday with your request. We sent through the document on Monday morning but it seems it may not have reached you. Subsequent to your feedback on this site we escalated this matter to our Claims Manager who has attempted contacting you on a few occasions but was unable to reach you telephonically.
He also e-mailed the document needed. Please let us know should you still not be in receipt of it or if there is further assistance needed.
Regards
OUTsurance
You have our apologies for us being unable to assist you on Saturday with your request. We sent through the document on Monday morning but it seems it may not have reached you. Subsequent to your feedback on this site we escalated this matter to our Claims Manager who has attempted contacting you on a few occasions but was unable to reach you telephonically.
He also e-mailed the document needed. Please let us know should you still not be in receipt of it or if there is further assistance needed.
Regards
OUTsurance