OUTsurance refuses to reply in writing OR DISCLOSE THEIR RECORDS.

<p>On 19/09/2016 OUTsurance notified me that my premium will increase from R709 .23 to R758.67 with effect 01/11/2016.</p> <p>I responded to that noting that they had the model of the insured car , a VX Prado, wrongly down as a TX.</p> <p>I assumed it was just a typing error and advised them to change it on the contract, since I did give the correct model in the first place at the time of commencement of this policy a year ago. Based on this info, they quoted me , which I accepted.</p> <p>It goes without saying that I'd never give them the (incorrect) lower model number as this would be to my detriment. I also took the car to their preferred inspection centre at Glasift in Kempton Park to verify all was in order, fully under the impression that all is in order.</p> <p>After this my , on 21/09/2016 my monthly premium AGAIN went up to R817.78 with effect 01/11/2016 ,this time because now all of a sudden my car is a more expensive model. I brought the fact under their attention to try and get the original records, to which I am entitled, but to no avail. The records at Glasfit have all been colected by OUTsurance ( as soon as the booklet is completed they collect ALL records from Glasfit) and I tried to get that released by them as well, again no success.</p> <p>All the while I request for WRITTEN REPLIES, but all I get from them is yet another mail with a meaningless reference number .</p> <p>They then call and try to talk themselves out of it, without ever getting to the evidence.</p> <p>On 28/09/2016 they sent yet another amended copy of my contract to my e-mail, to which I rep**** as follows:</p> <p>"To Whom it may concern</p> <p>This pertains to the matter of the model of the said vehicle, as I was quoted telephonically on ‘VX’ right from the beginning and not a’ TX’, as incorrectly typed on the schedule.<br />I firmly believe that it was a spelling error and need your cooperation to prove it, as the premium was then suddenly increased by more than a R100.00.</p> <p>Still waiting to receive a copy of telephone recording at inception of this policy, as asked a few times during past week.( please do check your records, as I spoke to several people who never followed up but made several promises)<br />However, I still get sent a later copy of my policy schedule every time.( twice this week already)</p> <p>For the record, unfortunately I will insist on that copy, as well as the written AND original copies of the inspection report at Glasfit( Kempton Park) a year ago.<br />They advised me today that OUTsurance took the whole formbook together with all copies, and that you WILL have a record.</p> <p>Please refrain from phoning again, as I want to keep this in writing for purposes of proper record keeping.</p> <p>Looking forward to get an e-mail from you at your earliest convenience, to enable us to reach an amicable solution."</p> <p> </p> <p>Again they tried to phone and talk it away, but never replying in black on white.</p> <p>I again sent them another, second request on 07/10/2016 :</p> <p>"SECOND REQUEST</p> <p>Please refrain from phoning again, as I want to keep this in writing for purposes of proper record keeping.<br />On Monday 19 September 2016, Wednesday 21 September 2016 and Wednesday 28 September 2016 , you mention that the premium increase will be effective as from 01/11/2016/ , yet on the 1st of October 2016 you already deducted the new premium of R817.17 ? PLEASE EXPLAIN IN WRITING.</p> <p>My next communication to you will be via Hellopeter on a public platform, so I will have to insist yet again on the original inspection (written and typed ) from Glasfit, Kempton Park.</p> <p>They advised me that you have all the copies."</p> <p>Yes, they really DID DEDUCT R817,17 ON THE 1st October 2016, and could not even wait as per agreement , till the 1st of November 2016.</p> <p>At the moment I seriously doubt their honesty, and can not imagine what would have happened in case of a claim.</p> <p>HOPE YOU CAN HELP, AS THEY DO NOT SEEM ABLE, WILLING OR INTERESTED TO ASSIST.</p> <p>I WILL ONLY ACCEPT WRITTEN SUBMISSIONS AND NO PHONECALLS, BECAUSE THEY JUST DENY EVERYTHING AFTERWARDS.</p> <p>STILL WAITING FOR EVIDENCE OF OUR TELEPHONIC RECORDING AT INCEPTION AS WELL AS INSPECTION RECORDS FROM GLASFIT COLLECTED BY OUTSURANCE.</p> <p> </p>