Outsurance refuses to pay for out and about items asking for proof of ownership at the time of claim they net ask for it at the beginning

I insured my bags which is out and about I have been paying 2400 in total for my items,I happen to be in an unfortunate situation on the 8 August 2023 I was ****** around Bosman bust station my bags were in the suitcase with other dressing up items my Gucci sneakers n hand bag with Versace slides my LVBag n Christian Dior Sunglasses n hand bag.all these items was insured.Upon taking this cover I was never told that if claiming for any of these items will have to submit proof of payments or purchase.one of Outsurance request that I submit the proof of ownership what makes this a sad event is that since I bought these items I have moved between provinces secondly I bought some of these items in Dubai ,and some were gift the person that gifted me has passed on so I don’t have access to his documents I asked the consultant that are they saying that I should go to his graveyard and ask for proof,should I fly to Dubai to get these proof of purchase,Outsurance was never clear to me that before they cover any items they need proof of ownership,one insurer their items because South Africa is not safe n when one buy items you don’t anticipate to loose them however one can not isolate themselves from being a victim of *******,Outsurance looks for reason not to payout is this company an insurance company or money **** you pay premiums at the event of claim you being treated like a ********.it is very disappointing that insurance company looks for reasons not to payout when they they have been collecting their premiums why don’t they ask for these things at the beginning before deducting their premiums.they wanted my Google location my bus ticked to prove that I was really traveling ..pls assist to be honest I lost premium that I have been paying for along with my items I was ****** by ****s and the insurance itself ****** me as well.if was clearly indicated to me that no proof of ownership the insurance doesn’t pay I wouldn’t have cover These items..practically who keeps receipt from 2020.the company should give you a choice