BR
Braam R
1 reviews | Active since Jun 2021
02 Feb 2023, 13:25
Outsurance refuses to pay claim
The worst insurance broker. I paid every month for years, but now that I have a claim they refuse to pay the claim. I've given them the papers, spare keys I don't the car is on my name anymore. Just excuses. Please save yourself the heartache and don't use them.
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OUTsurance's replyOfficial
07 Feb 2023, 16:27Good day Braam,
Thank you for your feedback and for giving us the opportunity to look into the matter.
Marisa our claims manager contacted your wife to get the matter resolved. There were documents outstanding which were never sent to us. Your wife confirmed that she found the original RC1 and we made arrangements to collect the document.
We can confirm that all documents have been sent to the license department. Once we receive feedback, we will call you to finalise your claim.
Regards,
OUTsurance
Thank you for your feedback and for giving us the opportunity to look into the matter.
Marisa our claims manager contacted your wife to get the matter resolved. There were documents outstanding which were never sent to us. Your wife confirmed that she found the original RC1 and we made arrangements to collect the document.
We can confirm that all documents have been sent to the license department. Once we receive feedback, we will call you to finalise your claim.
Regards,
OUTsurance
OUTsurance's reply07 Feb 2023, 16:27
Official
Good day Braam,
Thank you for your feedback and for giving us the opportunity to look into the matter.
Marisa our claims manager contacted your wife to get the matter resolved. There were documents outstanding which were never sent to us. Your wife confirmed that she found the original RC1 and we made arrangements to collect the document.
We can confirm that all documents have been sent to the license department. Once we receive feedback, we will call you to finalise your claim.
Regards,
OUTsurance
Thank you for your feedback and for giving us the opportunity to look into the matter.
Marisa our claims manager contacted your wife to get the matter resolved. There were documents outstanding which were never sent to us. Your wife confirmed that she found the original RC1 and we made arrangements to collect the document.
We can confirm that all documents have been sent to the license department. Once we receive feedback, we will call you to finalise your claim.
Regards,
OUTsurance