KS
Kefilwe S
1 reviews | Active since Aug 2011
04 Sept 2024, 12:20
Outsurance Refuses to Help
My end of August debit order bounced back and Outsurance cancelled my life policy stating "bad payment" history. I even sent them my bank statement showing the transaction. Even after I request them to resend the debit order they are refusing to re-instate my policy. I have had this policy for over 9 years.
Helpful (0)
Replies (7)0
Replies (7)
OUTsurance's replyOfficial
04 Sept 2024, 12:36Good day Kefilwe,
We acknowledge receipt of your complaint.
Our client care manager is looking into the matter and will be in contact with you.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint.
Our client care manager is looking into the matter and will be in contact with you.
Regards,
The OUTsurance Team
OUTsurance's reply04 Sept 2024, 12:36
Official
Good day Kefilwe,
We acknowledge receipt of your complaint.
Our client care manager is looking into the matter and will be in contact with you.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint.
Our client care manager is looking into the matter and will be in contact with you.
Regards,
The OUTsurance Team
KS
Kefilwe S's updateReviewer Update
05 Sept 2024, 16:22Hi
Your services manager is now taking me from pillar to post telling me to get a letter from FNB that he already knows they will not issue.
Your services manager is now taking me from pillar to post telling me to get a letter from FNB that he already knows they will not issue.
KS
Kefilwe S's update05 Sept 2024, 16:22
Reviewer Update
Hi
Your services manager is now taking me from pillar to post telling me to get a letter from FNB that he already knows they will not issue.
Your services manager is now taking me from pillar to post telling me to get a letter from FNB that he already knows they will not issue.
OUTsurance's replyOfficial
06 Sept 2024, 10:53Good day Kefilwe,
While we understand your frustration, please understand that we cancelled your policy due to your bad payment history. Our actuarial team are unable to reinstate cover at this point. If you are able to provide us with the requested letter from the bank, we will revisit your request.
We unfortunately cannot assist until this information is provided.
Regards,
The OUTsurance Team
While we understand your frustration, please understand that we cancelled your policy due to your bad payment history. Our actuarial team are unable to reinstate cover at this point. If you are able to provide us with the requested letter from the bank, we will revisit your request.
We unfortunately cannot assist until this information is provided.
Regards,
The OUTsurance Team
OUTsurance's reply06 Sept 2024, 10:53
Official
Good day Kefilwe,
While we understand your frustration, please understand that we cancelled your policy due to your bad payment history. Our actuarial team are unable to reinstate cover at this point. If you are able to provide us with the requested letter from the bank, we will revisit your request.
We unfortunately cannot assist until this information is provided.
Regards,
The OUTsurance Team
While we understand your frustration, please understand that we cancelled your policy due to your bad payment history. Our actuarial team are unable to reinstate cover at this point. If you are able to provide us with the requested letter from the bank, we will revisit your request.
We unfortunately cannot assist until this information is provided.
Regards,
The OUTsurance Team
KS
Kefilwe S's updateReviewer Update
06 Sept 2024, 11:26Good Day
May I please get a reference number for my complaint.
Thank you
May I please get a reference number for my complaint.
Thank you
KS
Kefilwe S's update06 Sept 2024, 11:26
Reviewer Update
Good Day
May I please get a reference number for my complaint.
Thank you
May I please get a reference number for my complaint.
Thank you
OUTsurance's replyOfficial
09 Sept 2024, 09:41Hi Kefilwe,
The internal reference is FB ***.
Thank you
The internal reference is FB ***.
Thank you
OUTsurance's reply09 Sept 2024, 09:41
Official
Hi Kefilwe,
The internal reference is FB ***.
Thank you
The internal reference is FB ***.
Thank you
KS
Kefilwe S's updateReviewer Update
11 Sept 2024, 13:36My issue has been resolved. thank you
KS
Kefilwe S's update11 Sept 2024, 13:36
Reviewer Update
My issue has been resolved. thank you
OUTsurance's replyOfficial
11 Sept 2024, 13:39You are welcome
OUTsurance's reply11 Sept 2024, 13:39
Official
You are welcome