Outsurance Refuses Roadworthy Safety Standards - Dangerous Tyre Replacement

URGENT: 5 Days of Silence & Safety Risk – Claim ***

I am appalled by the lack of service and blatant disregard for safety from OUTsurance. On Thursday, 15 January 2026 at 12:05, I formally requested an escalation regarding a declined tyre replacement. Despite my vehicle being a daily commuter that is now standing idle and unroadworthy, I have received zero correspondence from management in over 100 hours.

The dispute is simple but critical: OUTsurance wants to replace only one tyre on an axle. This creates a dangerous traction and braking imbalance, putting my family at risk. It seems OUTsurance is happy to collect premiums but unwilling to follow basic safety protocols or even respond to a formal escalation.

I demand: Immediate contact from a Senior Manager who can actually make a decision. A commitment to replace both tyres on the axle to ensure the vehicle is safe.

OUTsurance, your "Awesome Service" is currently non-existent. Resolve this today.