M
Mzwah

1 reviews | Active since Jun 2021

12 May 2022, 09:44

Outsurance refer and earn program -- TOTAL ****

Outsurance refer and earn program is really a ****. Everytime i refer a family member to take up car insurance with Outsurance I have to budget lot of airtime and my time calling them to ensure that the R1000.00 premium discount is awarded after the successful referral. If you don't follow up they never say anything to give you the amount promised. I am really loosing trust with Outsurance especially with their refer and earn program. I am even tempted to change them and advise my family to never refer anyone. Before writting this review, I read the T&C in and out and i am still very disappointed at the fact that Outsurance does not own up to their promises as stipulated in the T&C.

If my case is not resolved shortly I will take my issue to the ombudsman since Outsurance is not living up to its promises when you successfully refer a family member

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Replies (1)
OUTsurance
OUTsurance's reply16 May 2022, 07:31
Official
Hello Mzwah M

We firstly wish to thank you for referring your family member.  Your support is truly valued.

Our client care manager contacted you and explained the discount on your premium will only reflect when your next premium if collected, as we had to wait for your sister's premium to be paid.
Thank you for your understanding.

Regards
OUTsurance