JL
Jason L

1 reviews | Active since May 2009

17 Sept 2016, 09:33

Outsurance Rediculous premium increase

<p>I recieved an email of my new revised premium, Outsurance had Increase my premium by 57.2% i called to query it and was told that because i had 1 claim (first claim ever in over +-6 Years) i was also told that i have "invested" over R33000 in premiums (more than half of my actual claim) that i must accept the new premium, I wanted to cancel the policy. i was put through to a rention manager who said she will investigate and see if they can reduce the increase and will call me back, no phone call and I recieved an email this morning on the revised premium , 52.5% increase and it will will be revised again on 30 November 2016 - I have R150000 cover on house hold contents only, no vehicles and Outsurance wants R740pm - absolutly rediculous. Outsurance claim to be the best but as long as you dont claim - ****************</p>

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Replies (1)
OUTsurance
OUTsurance's reply21 Sept 2016, 12:30
Official

We are very sorry you did not receive feedback after enquiring about the steep increase!

Our client care manager, Shannon contacted you with an apology and also discussed the rerate criteria in detail.

We know you are not satisfied with the outcome, and are sorry we could not assist with a further reduction.

Regards

Dinky