FO
Fathima O
1 reviews | Active since Oct 2019
12 Apr 2022, 10:09
outsurance recommend shoddy service providers
My Car went in for windscreen repair last month - the windscreen was not sealed properly and after all the heavy rains this resulted in my interior now being damaged. the first tom the car came back with electrical faults which i had to repair and now the car is flooded. time to move insurance companies
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
14 Apr 2022, 09:52Hello Fathima S
Please accept our sincere apologies for the unfortunate damage caused by the poor workmanship when your windscreen was replaced.
Our claims manager contacted you and discussed arrangements we will make to resolve the matter for you.
Our client liaison administrator, Lethabo was unsuccessful in her attempts to contact you to make the arrangements and finally proceeded by sending you email communication.
We want to assist you as soon as possible and will appreciate it if you could reply to Lethabo's email.
Regards
OUTsurance
Please accept our sincere apologies for the unfortunate damage caused by the poor workmanship when your windscreen was replaced.
Our claims manager contacted you and discussed arrangements we will make to resolve the matter for you.
Our client liaison administrator, Lethabo was unsuccessful in her attempts to contact you to make the arrangements and finally proceeded by sending you email communication.
We want to assist you as soon as possible and will appreciate it if you could reply to Lethabo's email.
Regards
OUTsurance
OUTsurance's reply14 Apr 2022, 09:52
Official
Hello Fathima S
Please accept our sincere apologies for the unfortunate damage caused by the poor workmanship when your windscreen was replaced.
Our claims manager contacted you and discussed arrangements we will make to resolve the matter for you.
Our client liaison administrator, Lethabo was unsuccessful in her attempts to contact you to make the arrangements and finally proceeded by sending you email communication.
We want to assist you as soon as possible and will appreciate it if you could reply to Lethabo's email.
Regards
OUTsurance
Please accept our sincere apologies for the unfortunate damage caused by the poor workmanship when your windscreen was replaced.
Our claims manager contacted you and discussed arrangements we will make to resolve the matter for you.
Our client liaison administrator, Lethabo was unsuccessful in her attempts to contact you to make the arrangements and finally proceeded by sending you email communication.
We want to assist you as soon as possible and will appreciate it if you could reply to Lethabo's email.
Regards
OUTsurance
FO
Fathima O's updateReviewer Update
14 Apr 2022, 10:52Your liason offer mailed me just to say she can't reach me. No arrangements were made with anyone. They must not tell lies. Your liason officer asked for a suitable time which I gave her only to get an out of office reply.
FO
Fathima O's update14 Apr 2022, 10:52
Reviewer Update
Your liason offer mailed me just to say she can't reach me. No arrangements were made with anyone. They must not tell lies. Your liason officer asked for a suitable time which I gave her only to get an out of office reply.
OUTsurance's replyOfficial
14 Apr 2022, 11:52Hello Fathima
This matter has been poorly handled after our claims manager discussed your concerns with you. We are very sorry about the lapse in service.
You have been contacted now and a follow up call will be made to at 15h30.
Regards
OUTsurance
This matter has been poorly handled after our claims manager discussed your concerns with you. We are very sorry about the lapse in service.
You have been contacted now and a follow up call will be made to at 15h30.
Regards
OUTsurance
OUTsurance's reply14 Apr 2022, 11:52
Official
Hello Fathima
This matter has been poorly handled after our claims manager discussed your concerns with you. We are very sorry about the lapse in service.
You have been contacted now and a follow up call will be made to at 15h30.
Regards
OUTsurance
This matter has been poorly handled after our claims manager discussed your concerns with you. We are very sorry about the lapse in service.
You have been contacted now and a follow up call will be made to at 15h30.
Regards
OUTsurance