Outsurance - Read here first before you consider them.

To make a very long story short, please read this before you even think about changing to Outsurance. Bottom-line about this company is that they use "bully" tactics to scare you into not wanting to claim. We have been with Outsurance for just under 6 years and we have two older vehicles insured with them. Once you register a claim, you will suddenly be flagged as a multiple claimer, threatened with a huge price increase on your monthly premium or even cancellation of the policy(if this happen you will not be insured by anyone else). My current claim with them and the first one in two years has had my vehicle being taken to an assessment yard 30km out of town to be assessed by an assessor, only to be told there is no damage to the vehicle and the call center agent insisting we cancel this claim. I then insisted that the vehicle be taken to an accredited and well known repairer 4km from my home who immediately identified that there was damage to the vehicle. Imagine the towing money that could been saved if the vehicle was taken from the start to the repairer closer to my home. Between the two towing companies involved in towing of the vehicle and the vehicle being stored in the assessment yard for the weekend things were ****** from the vehicle including the locknut key. Outsurance response to this whole claim and with now having things ****** from the vehicle has been shocking. The repairer informed me on Friday that certain items they wanted repaired on the vehicle was declined by Outsurance for no reason. Currently repairs has not started on the vehicle because the repairer can not remove the wheels without the locknut key. I will be lodging a complaint with the Insurance Ombudsman.