bJ
brian J
1 reviews | Active since May 2012
28 Oct 2020, 08:33
Outsurance R500 Promotion seems all talk, no action
Outsurance made contact with me to quote me on vehicle insurance. They were unable to beat my current premium, and came in at 3x my current insurance premium. I was sent a link to complete a form to claim my R500, however no matter what you do, the form will not accept the PDF document I upload, and even indicates my banking detail specified being incorrect. Both of these reasons are unfound, and I followed their instructions to lodge a query for assistance. 2 weeks has passed, and no one got back to me on this, and according to their terms, you need to submit the claim within 30 days. I really hoped this could have been resolved, without having to complain on hellopeter.
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OUTsurance's replyOfficial
28 Oct 2020, 13:27Hello Brian
Thank you for your feedback.
Please accept our apologies for the technical difficulties you experienced uploading your schedule. Coupled to this, it's most unfortunate that you never received a response to your enquiry hereto.
Gina from our promotion team contacted you. You kindly agreed to send her the schedule via email. We are investigating the error and will also ensure we finalise the payment for you as soon as possible.
Regards
OUTsurance
Thank you for your feedback.
Please accept our apologies for the technical difficulties you experienced uploading your schedule. Coupled to this, it's most unfortunate that you never received a response to your enquiry hereto.
Gina from our promotion team contacted you. You kindly agreed to send her the schedule via email. We are investigating the error and will also ensure we finalise the payment for you as soon as possible.
Regards
OUTsurance
OUTsurance's reply28 Oct 2020, 13:27
Official
Hello Brian
Thank you for your feedback.
Please accept our apologies for the technical difficulties you experienced uploading your schedule. Coupled to this, it's most unfortunate that you never received a response to your enquiry hereto.
Gina from our promotion team contacted you. You kindly agreed to send her the schedule via email. We are investigating the error and will also ensure we finalise the payment for you as soon as possible.
Regards
OUTsurance
Thank you for your feedback.
Please accept our apologies for the technical difficulties you experienced uploading your schedule. Coupled to this, it's most unfortunate that you never received a response to your enquiry hereto.
Gina from our promotion team contacted you. You kindly agreed to send her the schedule via email. We are investigating the error and will also ensure we finalise the payment for you as soon as possible.
Regards
OUTsurance