Outsurance R400 promotion a hoax

Outsurance advertise that they will pay you R400 if they can't beat your current insurance. I received such a call and I told the gentleman that I don't think he'll be able to beat my insurance, but he insisted and said he'll give me R400 if he can't. I thought ok, give it a go. Unfortunately he couldn't beat my current insurance, and tried to sell some other adding products via the other departments which I gladly obliged, but again, not in my price range. The call was ended and I received a sms with an OTP number stating I must copy this to claim the R400 when I receive an email. A couple of days no email received. I call Outsurance to inquire and they confirmed my details again and told me the promotional manager will call me back. A couple of days later still nothing. I feel the R400 payment is not as energetic or important as when they call you up and ask your time and promise to pay that money should they have "wasted" your time, as you knew already what you had but give them the time of day because you have nothing to loose. Outsurance, don't treat potential clients like they were the ones that hassled you, because you never know whether the clients would actually wanted some of your other products, but your ways of doing business might be offsetting entirely....