Outsurance - R400 Cash Back - Appalling service

I took the challenge with Outsurance for the R400.00 cash back - should Outsurance not beat my current insurance premium they will pay me R400.00. A sms was sent to 44495 OUT, and I received a call from Karabo Ledwaba within one minute. All relevant details was taken and when the quotation was given it was much higher than my current insurance. Karabo mentioned that he will forward me a link to upload proof of my current insurance in order to grant the pay-out however, he did mention that should I have a problem with the website link I should call back and an email address will be provided. I had major issues to download my current insurance document and made a call on the 31-01-2018 and spoke to Joslyn Naika – Outsurance employee who mentioned that she will revert back to me shortly to confirm with management/other staff members. This has not happened! The strange thing is that the call was made from Outsurance within a minute of receiving my sms and when it’s time to claim the R400.00 no one can provide customer service. I would like a senior member of Outsurance to contact me in order to provide the corrective action that will be taken and honour the R400.00