CT
Carl T
1 reviews | Active since Jul 2020
29 Jul 2020, 10:06
Outsurance R1500.00
Have done the quote for car insurance which could not be beaten 2 weeks ago. Have submitted all documents requested. Still waiting for feedback on R1500.00 that i am due.
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OUTsurance's replyOfficial
03 Aug 2020, 13:00Hi Carl
Thank you for taking the time to point out where we failed you as a potential client. The lack of proper feedback and assistance on our part is not in line with our service values.
We escalated the matter to our Quote Promotions supervisor for urgent attention and assistance. Please accept our sincere apologies for the poor service experience.
The payment of R1500 for your quote promotion has been paid into your account.
We appreciate you giving us the opportunity to quote you and hope to do better in the near future. Stay safe and take care.
Regards
OUTsurance
Thank you for taking the time to point out where we failed you as a potential client. The lack of proper feedback and assistance on our part is not in line with our service values.
We escalated the matter to our Quote Promotions supervisor for urgent attention and assistance. Please accept our sincere apologies for the poor service experience.
The payment of R1500 for your quote promotion has been paid into your account.
We appreciate you giving us the opportunity to quote you and hope to do better in the near future. Stay safe and take care.
Regards
OUTsurance
OUTsurance's reply03 Aug 2020, 13:00
Official
Hi Carl
Thank you for taking the time to point out where we failed you as a potential client. The lack of proper feedback and assistance on our part is not in line with our service values.
We escalated the matter to our Quote Promotions supervisor for urgent attention and assistance. Please accept our sincere apologies for the poor service experience.
The payment of R1500 for your quote promotion has been paid into your account.
We appreciate you giving us the opportunity to quote you and hope to do better in the near future. Stay safe and take care.
Regards
OUTsurance
Thank you for taking the time to point out where we failed you as a potential client. The lack of proper feedback and assistance on our part is not in line with our service values.
We escalated the matter to our Quote Promotions supervisor for urgent attention and assistance. Please accept our sincere apologies for the poor service experience.
The payment of R1500 for your quote promotion has been paid into your account.
We appreciate you giving us the opportunity to quote you and hope to do better in the near future. Stay safe and take care.
Regards
OUTsurance