CP
Charlton P
1 reviews | Active since Aug 2016
30 Aug 2019, 08:35
Outsurance R400 ****
I got a quote from Outsurance a few minutes ago and got ****med. She could not match my premium so when I asked her about the R400 payout the lady told me I don't qualify as people who had a quote in the last 2 years do not qualify. Yet their terms and conditions state: Any person who has already received a payment for this or any other OUTsurance quote promotion in the last 186 days.
So a 186 days is conveniently 2 years to save them from the payout. LOL Outsurance do not advertise things if you do not have the money to keep to your committed advertising.
Helpful (0)
Replies (8)0
Replies (8)CP
Charlton P's updateReviewer Update
02 Sept 2019, 10:09LOL, they so scared of paying out they have not even send me the e-mail I was promised on Friday.
CP
Charlton P's update02 Sept 2019, 10:09
Reviewer Update
LOL, they so scared of paying out they have not even send me the e-mail I was promised on Friday.
CP
Charlton P's updateReviewer Update
02 Sept 2019, 10:11LOL they told me I will receive an e-mail from Refilwe. Nothing received. If ou broke outsurance than dont advertise this R400 promotion.
Regards
Regards
CP
Charlton P's update02 Sept 2019, 10:11
Reviewer Update
LOL they told me I will receive an e-mail from Refilwe. Nothing received. If ou broke outsurance than dont advertise this R400 promotion.
Regards
Regards
CP
Charlton P's updateReviewer Update
02 Sept 2019, 12:24Tey posted this private, but nothing came of it. They broke LOL so I want my 15min back that i was on that call since they cant afford the R400 payout:
Good day Charlton
We acknowledge your complaint and agree with you on the terms and conditions you stated.
Thank you for bringing this to our attention and please accept our apologies for the ordeal.
We escalated your complaint to our Quote Promotions manager to follow up on the matter and provide you with feedback. Your feedback reference is ***.
We are very sorry once again for the conflicting information and any inconvenience as a result.
Good day Charlton
We acknowledge your complaint and agree with you on the terms and conditions you stated.
Thank you for bringing this to our attention and please accept our apologies for the ordeal.
We escalated your complaint to our Quote Promotions manager to follow up on the matter and provide you with feedback. Your feedback reference is ***.
We are very sorry once again for the conflicting information and any inconvenience as a result.
CP
Charlton P's update02 Sept 2019, 12:24
Reviewer Update
Tey posted this private, but nothing came of it. They broke LOL so I want my 15min back that i was on that call since they cant afford the R400 payout:
Good day Charlton
We acknowledge your complaint and agree with you on the terms and conditions you stated.
Thank you for bringing this to our attention and please accept our apologies for the ordeal.
We escalated your complaint to our Quote Promotions manager to follow up on the matter and provide you with feedback. Your feedback reference is ***.
We are very sorry once again for the conflicting information and any inconvenience as a result.
Good day Charlton
We acknowledge your complaint and agree with you on the terms and conditions you stated.
Thank you for bringing this to our attention and please accept our apologies for the ordeal.
We escalated your complaint to our Quote Promotions manager to follow up on the matter and provide you with feedback. Your feedback reference is ***.
We are very sorry once again for the conflicting information and any inconvenience as a result.
OUTsurance's replyOfficial
05 Sept 2019, 12:51Good day Charlton,
Thank you for notifying us. We can confirm that Refilwe our quote promotion manager was unsuccessful in her attempts to contact you. Subsequently she sent you an email requesting the relevant documents.
We can confirm contact was made and payment processed.
We do apologise for the delay.
Regards,
OUTsurance
Thank you for notifying us. We can confirm that Refilwe our quote promotion manager was unsuccessful in her attempts to contact you. Subsequently she sent you an email requesting the relevant documents.
We can confirm contact was made and payment processed.
We do apologise for the delay.
Regards,
OUTsurance
OUTsurance's reply05 Sept 2019, 12:51
Official
Good day Charlton,
Thank you for notifying us. We can confirm that Refilwe our quote promotion manager was unsuccessful in her attempts to contact you. Subsequently she sent you an email requesting the relevant documents.
We can confirm contact was made and payment processed.
We do apologise for the delay.
Regards,
OUTsurance
Thank you for notifying us. We can confirm that Refilwe our quote promotion manager was unsuccessful in her attempts to contact you. Subsequently she sent you an email requesting the relevant documents.
We can confirm contact was made and payment processed.
We do apologise for the delay.
Regards,
OUTsurance
CP
Charlton P's updateReviewer Update
05 Sept 2019, 13:11 Good day Charlton,
Thank you for notifying us. We can confirm that Refilwe our quote promotion manager was unsuccessful in her attempts to contact you. Subsequently she sent you an email requesting the relevant documents.
We can confirm contact was made and payment processed.
We do apologise for the delay.
Regards,
OUTsurance
LOL You people are jokes. Go back to the drawing board and learn some basic customer service s****s. You want to tell me today she could not reach me? So why do I have a e-mail from her as a response on a mail I send her?
Thank you for notifying us. We can confirm that Refilwe our quote promotion manager was unsuccessful in her attempts to contact you. Subsequently she sent you an email requesting the relevant documents.
We can confirm contact was made and payment processed.
We do apologise for the delay.
Regards,
OUTsurance
LOL You people are jokes. Go back to the drawing board and learn some basic customer service s****s. You want to tell me today she could not reach me? So why do I have a e-mail from her as a response on a mail I send her?
CP
Charlton P's update05 Sept 2019, 13:11
Reviewer Update
Good day Charlton,
Thank you for notifying us. We can confirm that Refilwe our quote promotion manager was unsuccessful in her attempts to contact you. Subsequently she sent you an email requesting the relevant documents.
We can confirm contact was made and payment processed.
We do apologise for the delay.
Regards,
OUTsurance
LOL You people are jokes. Go back to the drawing board and learn some basic customer service s****s. You want to tell me today she could not reach me? So why do I have a e-mail from her as a response on a mail I send her?
Thank you for notifying us. We can confirm that Refilwe our quote promotion manager was unsuccessful in her attempts to contact you. Subsequently she sent you an email requesting the relevant documents.
We can confirm contact was made and payment processed.
We do apologise for the delay.
Regards,
OUTsurance
LOL You people are jokes. Go back to the drawing board and learn some basic customer service s****s. You want to tell me today she could not reach me? So why do I have a e-mail from her as a response on a mail I send her?
OUTsurance's replyOfficial
05 Sept 2019, 14:36Good day Charlton,
Thank you for your further feedback. Please refer to your email where Refilwe emailed on the 2nd informing you she was unsuccessful in her attempts to call you and then she requested the relevant documents.
Sent: Monday, September 2, 2019 12:45 PM
Regards,
OUTsurance
Thank you for your further feedback. Please refer to your email where Refilwe emailed on the 2nd informing you she was unsuccessful in her attempts to call you and then she requested the relevant documents.
Sent: Monday, September 2, 2019 12:45 PM
Regards,
OUTsurance
OUTsurance's reply05 Sept 2019, 14:36
Official
Good day Charlton,
Thank you for your further feedback. Please refer to your email where Refilwe emailed on the 2nd informing you she was unsuccessful in her attempts to call you and then she requested the relevant documents.
Sent: Monday, September 2, 2019 12:45 PM
Regards,
OUTsurance
Thank you for your further feedback. Please refer to your email where Refilwe emailed on the 2nd informing you she was unsuccessful in her attempts to call you and then she requested the relevant documents.
Sent: Monday, September 2, 2019 12:45 PM
Regards,
OUTsurance
CP
Charlton P's updateReviewer Update
05 Sept 2019, 14:39Can you people get on the same page please?
Good day Charlton,
Thank you for your further feedback. Please refer to your email where Refilwe emailed on the 2nd informing you she was unsuccessful in her attempts to call you and then she requested the relevant documents.
Sent: Monday, September 2, 2019 12:45 PM
Regards,
OUTsurance
From: Refilwe Makgamatha [mailto:***]
Sent: Monday, September 2, 2019 1:51 PM
To: Charlton Pheiffer
Subject: RE: R400 Quote Promotion - Request for Documents Good day Mr Pheiffer I have submitted your payment of R400, the funds will be available to you within the next 5 working days. Kind regards | |
| | |
|
| |
| |
| | | | Refilwe Makgamatha
| Quote Promotion Coordinator
| ***
|
| *** | | |
| | | | | Visit www.outsurance.co.za
Good day Charlton,
Thank you for your further feedback. Please refer to your email where Refilwe emailed on the 2nd informing you she was unsuccessful in her attempts to call you and then she requested the relevant documents.
Sent: Monday, September 2, 2019 12:45 PM
Regards,
OUTsurance
From: Refilwe Makgamatha [mailto:***]
Sent: Monday, September 2, 2019 1:51 PM
To: Charlton Pheiffer
Subject: RE: R400 Quote Promotion - Request for Documents Good day Mr Pheiffer I have submitted your payment of R400, the funds will be available to you within the next 5 working days. Kind regards | |
| | |
|
| |
| |
| | | | Refilwe Makgamatha
| Quote Promotion Coordinator
| ***
|
| *** | | |
| | | | | Visit www.outsurance.co.za
CP
Charlton P's update05 Sept 2019, 14:39
Reviewer Update
Can you people get on the same page please?
Good day Charlton,
Thank you for your further feedback. Please refer to your email where Refilwe emailed on the 2nd informing you she was unsuccessful in her attempts to call you and then she requested the relevant documents.
Sent: Monday, September 2, 2019 12:45 PM
Regards,
OUTsurance
From: Refilwe Makgamatha [mailto:***]
Sent: Monday, September 2, 2019 1:51 PM
To: Charlton Pheiffer
Subject: RE: R400 Quote Promotion - Request for Documents Good day Mr Pheiffer I have submitted your payment of R400, the funds will be available to you within the next 5 working days. Kind regards | |
| | |
|
| |
| |
| | | | Refilwe Makgamatha
| Quote Promotion Coordinator
| ***
|
| *** | | |
| | | | | Visit www.outsurance.co.za
Good day Charlton,
Thank you for your further feedback. Please refer to your email where Refilwe emailed on the 2nd informing you she was unsuccessful in her attempts to call you and then she requested the relevant documents.
Sent: Monday, September 2, 2019 12:45 PM
Regards,
OUTsurance
From: Refilwe Makgamatha [mailto:***]
Sent: Monday, September 2, 2019 1:51 PM
To: Charlton Pheiffer
Subject: RE: R400 Quote Promotion - Request for Documents Good day Mr Pheiffer I have submitted your payment of R400, the funds will be available to you within the next 5 working days. Kind regards | |
| | |
|
| |
| |
| | | | Refilwe Makgamatha
| Quote Promotion Coordinator
| ***
|
| *** | | |
| | | | | Visit www.outsurance.co.za
OUTsurance's replyOfficial
05 Sept 2019, 14:51Please refer to our initial public response. We stated that Refilwe tried to call you but was unsuccessful. Subsequent to her attempts she sent you an email informing you she was unsuccessful. Refilwe emailed you on the 2nd of September at 12:45 PM. You then responded to her email.
Thank you for your feedback.
Regards,
OUTsurance
Thank you for your feedback.
Regards,
OUTsurance
OUTsurance's reply05 Sept 2019, 14:51
Official
Please refer to our initial public response. We stated that Refilwe tried to call you but was unsuccessful. Subsequent to her attempts she sent you an email informing you she was unsuccessful. Refilwe emailed you on the 2nd of September at 12:45 PM. You then responded to her email.
Thank you for your feedback.
Regards,
OUTsurance
Thank you for your feedback.
Regards,
OUTsurance