Outsurance: Quite the Positive Change

On 5 May I wrote a negative review about Outsurance. So many of the people I dealt with there initially, especially the first person, got it so wrong and just made me angrier and angrier, and I was getting ready to cancel my policy once my claim had been settled.

Then someone at Outsurance got the nicest person to contact me, a really kind and understanding assessor and they got the most amazing panelbeaters with the most amazing staff to get in touch with me and to help me.

Then out of the blue, Outsurance contacted me this week to say they were refunding my excess as they had managed to recover this from the guilty party. I wonder how many other insurers do that. The person that contacted me was also super nice. So, for now, Outsurance still has a client because of the most recent people I had the pleasure of dealing with.

I am hesitant to give a fifth star, unfortunately, because of those first few individuals I had to deal with that kept failing to listen and that kept making matters worse. I really hope they have been or will be retrained, and I hope one day I can give Outsurance five stars.