TJVV
TANGIE JANSEN VAN VUUREN
1 reviews | Active since Mar 2021
09 Sept 2021, 15:38
OUTSURANCE QUERY
Outsurance canceled my insurance and then reinstated it with a double installment. Cunning..... 1. I never asked for my insurance to be canceled or reinstated. 2. The one consultant who actually bothered contacting me advised that the wrong vehicle was attached to my insurance. 3. He could not advise as to why my premium had doubled, 4. I want all the months installments where my own vehicle was not covered to be refunded and I want a new quotation which I probly will not accept. Now they have removed all my details from my app. Asif I do not have hard copies, come on. I will not be held liable for any theft or damages to the vehicle whilst this query is being investigated, if they are even bothering as no one gets back to me. Talk about bad service Delivery and out right dishonesty!!
Helpful (0)
Replies (5)0
Replies (5)
OUTsurance's replyOfficial
10 Sept 2021, 13:00Good afternoon Tangie,
Thank you for your feedback.
Henry has been in contact with you and explained that the policy was cancelled due to no premium received.
He attempted to re-instate your policy however you opted to remain cancelled.
We apologise for the inconvenience and frustration caused.
Regards,
OUTsurance
Thank you for your feedback.
Henry has been in contact with you and explained that the policy was cancelled due to no premium received.
He attempted to re-instate your policy however you opted to remain cancelled.
We apologise for the inconvenience and frustration caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply10 Sept 2021, 13:00
Official
Good afternoon Tangie,
Thank you for your feedback.
Henry has been in contact with you and explained that the policy was cancelled due to no premium received.
He attempted to re-instate your policy however you opted to remain cancelled.
We apologise for the inconvenience and frustration caused.
Regards,
OUTsurance
Thank you for your feedback.
Henry has been in contact with you and explained that the policy was cancelled due to no premium received.
He attempted to re-instate your policy however you opted to remain cancelled.
We apologise for the inconvenience and frustration caused.
Regards,
OUTsurance
Best regards,
TJVV
TANGIE JANSEN VAN VUUREN's updateReviewer Update
10 Sept 2021, 15:45Thank you, I will be taking the matter further as for 10 months Outsurance had a Charcoal i20 on my insurance and I want all premiums refunded! I have never driven a Charcoal i20 in my life!!
Outsurance is too lazy to go back and listen to the recordings between myself and TJ where I had the option of canceling the debit order by the 8/8 (NOT THE POLICY) instead, someone put the debit order through and it returned.
I do not want to speak to Henry or poetry or Daniel. I want to speak with TJ as he knows exactly what the agreement and options he gave me!! How dare you guys be so dishonest
Outsurance is too lazy to go back and listen to the recordings between myself and TJ where I had the option of canceling the debit order by the 8/8 (NOT THE POLICY) instead, someone put the debit order through and it returned.
I do not want to speak to Henry or poetry or Daniel. I want to speak with TJ as he knows exactly what the agreement and options he gave me!! How dare you guys be so dishonest
TJVV
TANGIE JANSEN VAN VUUREN's update10 Sept 2021, 15:45
Reviewer Update
Thank you, I will be taking the matter further as for 10 months Outsurance had a Charcoal i20 on my insurance and I want all premiums refunded! I have never driven a Charcoal i20 in my life!!
Outsurance is too lazy to go back and listen to the recordings between myself and TJ where I had the option of canceling the debit order by the 8/8 (NOT THE POLICY) instead, someone put the debit order through and it returned.
I do not want to speak to Henry or poetry or Daniel. I want to speak with TJ as he knows exactly what the agreement and options he gave me!! How dare you guys be so dishonest
Outsurance is too lazy to go back and listen to the recordings between myself and TJ where I had the option of canceling the debit order by the 8/8 (NOT THE POLICY) instead, someone put the debit order through and it returned.
I do not want to speak to Henry or poetry or Daniel. I want to speak with TJ as he knows exactly what the agreement and options he gave me!! How dare you guys be so dishonest
TJVV
TANGIE JANSEN VAN VUUREN's updateReviewer Update
10 Sept 2021, 15:47And for sure you can cancel my policy now. I do not work with dishonest companies who blatantly lie whilst I have all records and recordings!! I will await someone to contact me for my banking details when you are ready to return my funds.
TJVV
TANGIE JANSEN VAN VUUREN's update10 Sept 2021, 15:47
Reviewer Update
And for sure you can cancel my policy now. I do not work with dishonest companies who blatantly lie whilst I have all records and recordings!! I will await someone to contact me for my banking details when you are ready to return my funds.
OUTsurance's replyOfficial
13 Sept 2021, 16:42Good afternoon Tangie,
Thank you for your further feedback.
We will be in contact with you.
Regards,
OUTsurance
Thank you for your further feedback.
We will be in contact with you.
Regards,
OUTsurance
Best regards,
OUTsurance's reply13 Sept 2021, 16:42
Official
Good afternoon Tangie,
Thank you for your further feedback.
We will be in contact with you.
Regards,
OUTsurance
Thank you for your further feedback.
We will be in contact with you.
Regards,
OUTsurance
Best regards,
TJVV
TANGIE JANSEN VAN VUUREN's updateReviewer Update
13 Sept 2021, 16:57I do not see a private reply as stipulated on this page. Once again the dishonesty comes through. I will take this matter further and you may refund me for all paid installments.
Now you come and say that the policy was cancelled due to non payment. You people do not know what is going on within Outsurance
Now you come and say that the policy was cancelled due to non payment. You people do not know what is going on within Outsurance
TJVV
TANGIE JANSEN VAN VUUREN's update13 Sept 2021, 16:57
Reviewer Update
I do not see a private reply as stipulated on this page. Once again the dishonesty comes through. I will take this matter further and you may refund me for all paid installments.
Now you come and say that the policy was cancelled due to non payment. You people do not know what is going on within Outsurance
Now you come and say that the policy was cancelled due to non payment. You people do not know what is going on within Outsurance