Outsurance provides poor servicing

I’ve had the worst and unexpected experience with outstance on a refund. I contact Outsurance after locking my keys in the car and had to get a locksmith, they told me I could find my own locksmith and put in a request for a refund. I put in the refund the next day and so my Outsurance nightmare began. I did not get a response to my email, so I sent another, I still did not get a response, so I called and was told there are missing documents. I got the documents and emailed them back, again I did not get a response (how do they not even have an auto-response).

I gave them a call and they told me they were looking into it and would confirm. They again did not get back to me, so I called again. They told me the payment on the invoice would be completed in 2 to 3 days so of course I waited.

About 5 days passed with no funds (holidays not withstanding). So I call again, and was told that there was an outstanding item that needed to be done, which no one told me about. I’m fuming at this point but continue to facilitate the completion of the outstanding item. Following which they confirm that they will make the payment.

A payment comes through and is almost R1000 short. So again, I call and no one could tell me why, I was advised to leave my details and a manager would call me back. I called at 11am and no on called me back the entire day. I proceeded to call them back and was told that the manager is busy and would call me back, this is when I told the consultant that I’m extremely upset at the level of service I have been given and would like to hold for the manager, she told me that the manager would cal me back and after talking over sounded disinterested in what I had to say.

Outsurance, I am extremely disappointed in the servicing you’ve provided to me and my family and myself will be actively working on moving to a different provider. Purely because we can’t continue to accept this level of service in this Country. You would never forget to debit my account or debit a lesser amount so why would you settle for not paying and then paying less than the agreed amount without an explanation.