1 reviews | Active since Nov 2010
OUTsurance Protects a Drunk Client over a Sober Client.
On the 14th of December, a drunk driver rammed into my car on Blaauwberg Road, Cape Town. He was so intoxicated that he did not even realise he had hit my vehicle and instead wanted to argue. The police arrived immediately and completed all the necessary paperwork. He was breathalysed, arrested, and taken by Table View Police Station officers to have blood drawn.
While the officers were collecting evidence, he had the audacity to stick his head into my car and speak to my toddler and mother. The smell of alcohol was extremely overpowering.
Unfortunately, we are both OUTsurance clients.
Now, every option presented to me leaves me at a loss. I was sober. I was responsible. Yet OUTsurance appears to be doing everything in their power to let him off the hook. Are you so desperate to retain his monthly premiums that you would rather protect him than hold him accountable?
I have photographs of the police docket and am more than willing to share his information if required.
OUTsurance’s reply23 Dec 2025 at 13:03Hello G
We know you will appreciate our concern about the poor impression you have.
We will at all times settle valid claims only. We are sorry you feel as if we won't and also ignoring vital facts which will have a definite impact on the claim..
Our legal claims manager will contact you and provide you with an update on the claim.
Regards
The OUTsurance Team
OUTsurance’s reply23 Dec 2025 at 13:03Hello G
We know you will appreciate our concern about the poor impression you have.
We will at all times settle valid claims only. We are sorry you feel as if we won't and also ignoring vital facts which will have a definite impact on the claim..
Our legal claims manager will contact you and provide you with an update on the claim.
Regards
The OUTsurance Team
Further to our initial reply, we received feedback from our legal claims manager, confirming she was in contact with you.
She explained why we cannot settle your claim as a 3rd party claim on the other party's policy. She furthermore discussed recourse with you.
Thank you for affording us the opportunity to have clarified our internal processed as well as your understanding.
Regards
The OUTsurance Team
Further to our initial reply, we received feedback from our legal claims manager, confirming she was in contact with you.
She explained why we cannot settle your claim as a 3rd party claim on the other party's policy. She furthermore discussed recourse with you.
Thank you for affording us the opportunity to have clarified our internal processed as well as your understanding.
Regards
The OUTsurance Team
