Outsurance protecting reckless drivers

I lodged a third party claim with Outsuance after their client hit my car when crossing the road without stopping. I got a quote which amounted to R41,795,86. I was allocated a person to work on my case. To follow-up on the progress was a mission because I hardly got hold of the person to update me on the case until I wrote to the manager whom she was of no great help at the end. After pushing and pushing I was finally informed that the decision had been taken and they had spoken to their client and they both agreed on the amount that will be paid to me. They contacted me and told me that they will settle only R4775.08. I was shattered! I cannot even begin to fix my car this money. When I contacted their client he said he knew nothing about that, he was never informed yet they claimed that their client also agreed. I do not understand why they cannot fix my car when their client was on the wrong. They say both drivers have equal responsibility on the road. From that I can say Outsurance is promoting reckless drivers on the road by protecting their clients from paying their damages. So, if you are involved in an accident with Outsurance clients you are in trouble because they do not do justice. I am a woman who is devastated as we speak, no money to fix her car while someone's car who did this damage was fixed and he's free out there because he's protected. When the accident happened I did not have insurance. I have not yet signed the papers to agree on this settlement because it is nothing! I have witnesses who saw when this accident happened. Outsurance has shown me that they are just ****** who are out there to make money at other people's expenses! My car is falling apart! I need justice on this matter!