Outsurance Promotion **** to gauge the market

Been a customer with them for an odd 3 years for home contents, I called in to change adddress towards the end of the call the lady helping convinced me to partcipate in their promotion, I was very reluctant as I had tried before and they were way higher than my current but the lady insisted and I thought may as well get an extra R1500. We got through it and the quote is above by a couple hundred she tries to tweak a couple of things but we made no progress and I end the call. I get a link to upload to claim the R1500 or R500 and I go through all of that, keep in mind they asking for items one by one and it was tedious process calling my current insurer over and over eventually I send everything and no more requests. Days later I get a remintance letter for R500, bare in mind I have been with my current insurer for over 3 years at the time 37 or 38 months even the quote was done after 37 months. I then reach out to the lady who took my documents asking for Ts and Cs, no response, I reach out to the promotion emal, no response, I send and email to complaints or compliance, no response.

If I got an email showing where my maths was off or what condition I missed I would have been good but advertising and then pusing your employees to push the promo and no follow through and not even respond to an email is extremely unprofessional. I will take my little business elsewhere, although unrelated I am cancelling my home contents, and I advise anyone to no waste their time with the promotion calls, just hand up the phone once they start singing about R1500 the hoops you jump through are alot and then there is no response once you ask, I do not have confidence my home contents claim would be honoured the way they are moving.