Outsurance Promotion *****s

I received a call from Outsurance sales agent on the 09/02/2023 who said that he would like to offer me a better car insurance premium. I then asked him if it's true what the promotion ad is saying that you can get R500 if they cannot better your premium etc and he said yes. He couldn't better my premium and started pushing the household insurance on to me.After we have done, I asked him again how are they going to give me my money as advertised.He told me he will send me a link. Asanda Ntombela never send the link.After 2days I phoned the call center and a lady helped me and send the link, which I completed. Needless to say no feedback from them.I phoned on the 17/02/2023 and was helped by a lady who kept phoning back after she could not answer my questions,She eventually told me that I do not qualify because I'm an existing client.I told her that I am not because their agent did not explain any such thing to me that if I take out a house hold insurance that day that I won't qualify.They are ****s. They are just looking for reasons not to pay but they the ones thats advertising this all over.