Outsurance promises to take your money but not settle claims or give feedback

Outsurance can be very frustrating at times of need!! Firstly when our broker left outsurance to go to Santam we wanted to follow him then we were advised that this broker is just as good but to our surprise he is worst of them all. Firstly I would like to go on record that we have meet with this broker many times for him to see and understand the logistics of our business. And we thought we had that on lock down little did we know we yet to get a shock of our lives. We one of our trucks had an accident in December first week he was the first person we notified of the accident and he advised us to live everything as is and he get his people to sort it out. 3 days later nothing is still sorted out and there is a truck in the middle of the road with clients goods we then had to write an email to complain then yhr claims were registered then back and forth started with documentation exchanges us sending documents and not receiving it. Then after all these weeks our business has been put on hold with way forward a new advisor is put on the case we then advised us that we were not covered for the load we took. My one question was to her were the claims even registered to begin with if we were not covered because according to me if we not coverd like knew we were our Outsurance broker was supposed to know that from the start even the many advisors that kept on calling and emailing us requesting documents were supposed to have known. And told us from the start. The broker himself was suprised when the advisor told him about the underwriting terms. Which means he equally did not know what he was selling us and he still doesn't. I mean I would believe Outsurance created brokers to make our lives easier so we don't go through this but here we are. They keep on taking us to record of advise that we signed and to fair and honest if I have a broker I would like to belive be has my best interest at heart and what am singing is what we agreed on. Seemly thats not the case you keep on paying when you need help no one even bothers to respond to emails. When you call they promise to get back to you but never do yet when they promise to debt your account that's a promise they keep.

At this point am ready to start looking for another insurance company because I just don't feel just something again happens and they pull a fast one again