JJ
Joe J
1 reviews | Active since Dec 2009
11 May 2020, 16:42
Outsurance premium up by 50% and no reasons provided
Outsurance applies exorbitant premium increase on building insurance following geyser claim (despite this being priced into policy and with high excess!). When the new premium is queried, no reasons are provided and promises of feedback are hollow. The standard answer of "risk assessment" is the only explanation !
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OUTsurance's replyOfficial
12 May 2020, 10:56Hi Yusuf
Thanks for reaching out to us about your concerns. You have a right to be satisfied with the insurance cover you have with us and we apologise for the unwelcome premium increase during this difficult time.
We completely understand how this experience has made you feel and escalated your complaint to our Facility Review Manager for urgent attention and assistance. They will call you to address your concerns and assist accordingly with them.
Regards
OUTsurance
Thanks for reaching out to us about your concerns. You have a right to be satisfied with the insurance cover you have with us and we apologise for the unwelcome premium increase during this difficult time.
We completely understand how this experience has made you feel and escalated your complaint to our Facility Review Manager for urgent attention and assistance. They will call you to address your concerns and assist accordingly with them.
Regards
OUTsurance
OUTsurance's reply12 May 2020, 10:56
Official
Hi Yusuf
Thanks for reaching out to us about your concerns. You have a right to be satisfied with the insurance cover you have with us and we apologise for the unwelcome premium increase during this difficult time.
We completely understand how this experience has made you feel and escalated your complaint to our Facility Review Manager for urgent attention and assistance. They will call you to address your concerns and assist accordingly with them.
Regards
OUTsurance
Thanks for reaching out to us about your concerns. You have a right to be satisfied with the insurance cover you have with us and we apologise for the unwelcome premium increase during this difficult time.
We completely understand how this experience has made you feel and escalated your complaint to our Facility Review Manager for urgent attention and assistance. They will call you to address your concerns and assist accordingly with them.
Regards
OUTsurance