Outsurance premium theft

I am very unhappy with the service I received from Outsurance. A premium was deducted from my account without my authorisation. Despite numerous attempts to contact and cancel the policy and get my premium back I was unable to contact the initial consultant I delt with. I had to call the call centre to get assistance. Eventually the policy was cancelled but I was told that I wouldn’t get my full premium back as they weren’t able to backdate the cancellation. I have lost almost R 1000 to Outsurance. I’m very unhappy with their service in this matter.