NVdW
Natalie Van der Walt

1 reviews | Active since Jul 2022

21 Jul 2022, 21:37

Outsurance premium inflation after 2 weeks????

Good afternoon Guys.

I'm really disappointed. It's 9:30pm and I get an email telling me my policy price is going up per month. I called you guys 2 weeks agonto negotiate a better term. 2 weeks ago. I was guaranteed it would stay that rate for the year.

Tomorrow I will have to call again to get my premium to where it was before this email. I do not have the time or the energy for that call. I made that call 2 weeks ago.

I have been with you guys for 8 years. I can honestly say I am going to leave. The service is appalling from your sales department.

I will be looking at other insurance companies tomorrow.

0
Replies (1)
OUTsurance
OUTsurance's reply27 Jul 2022, 11:47
Official
Good day Natalie,

Thanks for your feedback.

Mapula our review manager has been unsuccessful in her attempts to contact you. She has subsequently sent you a message notifying you of her attempts.

There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc. Please email Mapula on the email provided. Mapula will in turn call you and assist.

We do apologise for the disappointment.

Regards,
OUTsurance