Outsurance – Premium Cover, Substandard Service

I am writing this in sheer frustration as a long-standing customer who has consistently paid a *premium* for what I was led to believe was a top-tier insurance policy with Outsurance. Unfortunately, when push came to shove, I was met with nothing but empty promises and subpar service. The assessor has not responded to me despite my calls and messages!

After a recent claim on my Audi, I was *shocked* to discover that Outsurance's idea of "restoring my car to its pre-loss condition" involved refusing to approve new or genuine parts. Yes, you read that correctly – despite paying extra for a policy that explicitly promises this! What happened to "You always get something out"? It seems the only thing I've gotten out of this ordeal is frustration, loss of value on my car, and zero accountability from Outsurance.

But wait, there's more. My premium cover also includes a rental car during the repair period. Outsurance, however, has decided that I've had "enough" rental days, despite my car still being in the repair shop. Apparently, when Outsurance says "maximum days," it’s a fixed number, even if their repair process drags on beyond that. So, here I am, stranded and paying out of pocket for transport – all while continuing to pay my precious "premium" to Outsurance.

I am utterly dismayed that after paying *hefty premiums* for "comprehensive coverage," Outsurance's response is to nickel-and-dime me at every turn. Where is the *premium service* I was promised? It’s nowhere to be found. Instead, I’m left fighting tooth and nail for what I paid for, while Outsurance shrugs off their obligations.

To anyone considering Outsurance for their insurance needs, be forewarned: paying for premium cover doesn’t mean you’ll get premium service. You’ll get the same ***** treatment and corner-cutting, with a fancy price tag attached. Outsurance, you’ve thoroughly disappointed this once-loyal customer.

Sincerely, An extremely disgruntled customer