KC
Keith C
1 reviews | Active since Aug 2013
18 May 2024, 14:30
Outsurance premium
When I signed up with Outsurance they gave me a very good premium compared to my previous insurance company. One year I received a 28% increase in my premium. I had a claim after someone hit me from behind which is unavoidable on my part. One of the reasons for the massive increase was that they had to pay for the repairs, go figure. Just be weary of the potential increase on the cards after your first year. I almost feel that once they have your business they can increase premiums well above inflation rate.
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Replies (2)
OUTsurance's replyOfficial
18 May 2024, 14:46Good day Keith,
We acknowledge receipt of your review. We will eacalate this to a client services manager.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We will eacalate this to a client services manager.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply18 May 2024, 14:46
Official
Good day Keith,
We acknowledge receipt of your review. We will eacalate this to a client services manager.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We will eacalate this to a client services manager.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
21 May 2024, 11:39Hello Keith
After having acknowledged your complaint, we requested our client care manager, Candy, to contact you and discuss the rerate increase with you.
Several attempts have been made to reach you and we will be grateful if you could contact us following to sms messages sent to you.
It needs to be said that premiums are rerated annually and the same rating principles are app**** as when quote was originally provided. Previous claims will have an adverse effect on the rerated premium, which sadly led to the higher increase.
Our client care manager will proceed by sending you email correspondence.
Regards
The OUTsurance Team
After having acknowledged your complaint, we requested our client care manager, Candy, to contact you and discuss the rerate increase with you.
Several attempts have been made to reach you and we will be grateful if you could contact us following to sms messages sent to you.
It needs to be said that premiums are rerated annually and the same rating principles are app**** as when quote was originally provided. Previous claims will have an adverse effect on the rerated premium, which sadly led to the higher increase.
Our client care manager will proceed by sending you email correspondence.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply21 May 2024, 11:39
Official
Hello Keith
After having acknowledged your complaint, we requested our client care manager, Candy, to contact you and discuss the rerate increase with you.
Several attempts have been made to reach you and we will be grateful if you could contact us following to sms messages sent to you.
It needs to be said that premiums are rerated annually and the same rating principles are app**** as when quote was originally provided. Previous claims will have an adverse effect on the rerated premium, which sadly led to the higher increase.
Our client care manager will proceed by sending you email correspondence.
Regards
The OUTsurance Team
After having acknowledged your complaint, we requested our client care manager, Candy, to contact you and discuss the rerate increase with you.
Several attempts have been made to reach you and we will be grateful if you could contact us following to sms messages sent to you.
It needs to be said that premiums are rerated annually and the same rating principles are app**** as when quote was originally provided. Previous claims will have an adverse effect on the rerated premium, which sadly led to the higher increase.
Our client care manager will proceed by sending you email correspondence.
Regards
The OUTsurance Team
Best regards,