SP
Sunil P
1 reviews | Active since Jun 2014
10 Jan 2026, 11:14
Outsurance poor service killing business
I have an issue with my laptop and outsurance took it for assessment on Thursday as as a computer is urgent for our business. They took two days to tell me it is an internal fault and it has still not returned so I can execute the necessary. I keep calling the the consultant. We cannot work. My premiums are over R12,000 as I have many policies. Im frustrated but still pay their premiums
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OUTsurance's replyOfficial
12 Jan 2026, 11:41Hello Sunil
Further to our initial response to you, we received feedback from our claims manager.
The claim was sadly rejected, due to wear and tear, which is a policy exclusion.
We are sorry the item was not returned to you and arrangements were made with our service provider to do so for you today.
Regards
The OUTsurance Team
Further to our initial response to you, we received feedback from our claims manager.
The claim was sadly rejected, due to wear and tear, which is a policy exclusion.
We are sorry the item was not returned to you and arrangements were made with our service provider to do so for you today.
Regards
The OUTsurance Team
OUTsurance's reply12 Jan 2026, 11:41
Official
Hello Sunil
Further to our initial response to you, we received feedback from our claims manager.
The claim was sadly rejected, due to wear and tear, which is a policy exclusion.
We are sorry the item was not returned to you and arrangements were made with our service provider to do so for you today.
Regards
The OUTsurance Team
Further to our initial response to you, we received feedback from our claims manager.
The claim was sadly rejected, due to wear and tear, which is a policy exclusion.
We are sorry the item was not returned to you and arrangements were made with our service provider to do so for you today.
Regards
The OUTsurance Team