Outsurance Poor Service in handling Client Claims

Good day, our vehicle was repaired through an Outsurance appointed Repairer (Ref ***). We fetched the vehicle on Friday afternoon, 23/05/2025. On Monday afternoon the 26th May 2025 my spouse was driving home and the left front wheel came off causing substantial damage to the vehicle. Since the incident was immediately reported, vehicle recovered by OUTsurance appointed Tow In Service, it has been standing for 3 weeks+ at the same Repairer (for warranty repair) without any OUTsurance authorization to order parts to get it repaired. OUTsurance opted to let the Repairer claim from their Insurance and my claim "became" a third party claim from Hollard....OUTsurance since has been lying and misleading me as a client with NO honest feedback, and unless I phone there offices no one contact me....without any real time update. I have dealt with Claims, Customer Complaints departments etc. Wrong email address spelling (it is on the system) with "updates" do not reach me for obvious reason! I feel that OUTsurance is acting on behalf of the Repairer`s interest and not mine as the insured!! I will also lay a complaint with the Ombudsman if No action is taken to get my vehicle repaired. Promises include: OUTsurance will fix and claim from Repairer, OUTsurance will fix and claim from Repairer insurance Company, OUTsurance is towing the vehicle to another Repairer, OUTsurance has issued authorization the previous day (9 days ago to start repairs)....ALL LIES!!