MVdW
Maryke Van der Walt
1 reviews | Active since Aug 2015
06 Jan 2020, 15:01
Outsurance poor service
I have a problem with an Outsurance policy. A manager phoned me, was very nice to me, and said he will investigate my problem and phone me back. This is now almost a week later. Now I am trying to get hold of him, and after six phone calls to Outsurance, he has still not called me back.
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OUTsurance's replyOfficial
16 Jan 2020, 08:51Good day Maryke,
Thank you for notifying us. It is concerning to see the manager did not call you back as agreed.
We escalated the matter to our client services GM, Jiffty. She has contacted Mr Van der Walt to address his concerns and we have also emailed him the required letter.
We do apologise for the poor service experience.
Regards,
OUTsurance
Thank you for notifying us. It is concerning to see the manager did not call you back as agreed.
We escalated the matter to our client services GM, Jiffty. She has contacted Mr Van der Walt to address his concerns and we have also emailed him the required letter.
We do apologise for the poor service experience.
Regards,
OUTsurance
OUTsurance's reply16 Jan 2020, 08:51
Official
Good day Maryke,
Thank you for notifying us. It is concerning to see the manager did not call you back as agreed.
We escalated the matter to our client services GM, Jiffty. She has contacted Mr Van der Walt to address his concerns and we have also emailed him the required letter.
We do apologise for the poor service experience.
Regards,
OUTsurance
Thank you for notifying us. It is concerning to see the manager did not call you back as agreed.
We escalated the matter to our client services GM, Jiffty. She has contacted Mr Van der Walt to address his concerns and we have also emailed him the required letter.
We do apologise for the poor service experience.
Regards,
OUTsurance