Outsurance Poor Service

On the 21 March 2021 at approximately 16:15 I hit a pothole which damaged my tyre. I then attempt to call Outsurance for assistance on ***to which there was no success as nobody answered despite following voice prompts. My cellphone battery was low of which I then called my Dad asking him to please call Outsurance as the number displayed on the website seems to not be operational. In the meantime I had to seek help from surrounding male strangers as I was am a single female and it was getting dark. After 3 hours I was assisted by strangers to put on my spare tyre in attempt to get home. Only then after my dad called Outsurance. Here an Outsurance representative eventually called but at this stage I was furious and already on my way home and his help was no longer needed as I was almost home. Upon driving I could feel that the tyre was not stable but I had to risk my life by driving the car home as it was dark and had no other means of getting home. Because on the non- assistance from Outsurance I risked my life by driving an unstable car, asking strangers to assist and have also damaged my car by driving with a wobbling tyre, not properly fitted. My dad then came to my home to ensure my safety. He proceeded to ask which number I called an indicated that the number on the website was utilized. He called 3 different numbers (***,08*** & ***) more than 10 times(call logs can be provided). Eventually we got hold of Mbali Zwane on ***(a number not on website)where we explained the scenario of not being able to get hold of Outsurance on numbers displayed on website, she continued by saying the numbers are correct after which we requested that her manager call us back on the number provided. This was also never done. I am disgusted and appalled at the service provided by Outsurance. I was in a panick and was not offered any assistance by Outsurance despite paying premiums religiously. This incident has made me aware that I in fact to do not have coverage and peace of mind in times of trouble as ever so often falsely advertised on TV. Your blatant disregard for my safety and the inconvenience I endured has unwaveringly left me questioning my choice of insurance provider.