Outsurance Poor Service

I still experience exceptional poor performance from Outsurance. They expect you to phone after the plumber and them to find out what is going on everyday. I literally had to phone them everyday for 8 days to ask for a plumber to come to my house. When the plumber eventually arrived late today he replaced the leaking pipe inside my wall but left without checking if it works. There is now no water running through the line he replaced. This is the service I got after waiting for 8 days to repair a leak from Outsurance and It's contractor. Now my toilet don't get water from the line they replaced. Outsurance used to be a company that I could trust but they have lost my support. Respond to this urgently.

Hi it is clear that after 9 days since you send your last reply there has been no improvement in your service. My toilet cistern which is the line you fixed is still flowing slow. The wall and tiles has still not been repaired. This is after calling outsurance numerous times and getting the same feedback. I would not recommend Outsurance to anyone unless they are happy to experience the same frustration which I had experience. What happened to your company. This is rediculous that after 3 weeks I am still waiting for work to be done. This is starting to become a matter for the ombudsman.