Outsurance - Poor service

Cracked windscreen! Reported it on Thursday to outsurance, with whom I am insured. Initially was given a company in Joburg where I could have it fixed. I live in Cape Town! Finally a company called yesterday and made a time to fix it today. However, they called mid morning today to say they can't make it! Some long story....Maybe Monday but more like Tuesday they said! This is a disgrace Outsurance.....where are the days you could go to PG Autoglass and have it fixed on the same day. Sadly I leave for holiday on Monday and will now have to wait 2 weeks until the windscreen can be fixed. Lets hope it doesn't cave in while Im driving...Shocking service...maybe need to look elsewhere for insurance options...wonder if it would have been different if I were a business man...