MP
Minnie P
1 reviews | Active since Jan 2021
13 Jan 2021, 11:05
Outsurance Poor Service
I have up to now, still just received poor service, after my storm claim was reported on the 29th December 2021. I received a call yesterday on the 12th January, stating that Outsurance will either fix part of my damaged or pay the money to me to do it myself, I opted to do it myself being already the 13th January 2021. I stated I will fix the damage, but if it is going to more than they pay out , I will send them the difference to pay.
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OUTsurance's replyOfficial
15 Jan 2021, 13:58Hello Minnie
Based on what you describe, you have our apologies for the inconvenience and frustration you have experienced up to now.
Our claims manager contacted you and confirmed our costing was done correctly, as it excludes damages to the roof. The reason for this was also explained.
We will contact you again once you have provided us with your service provider's report.
Regards
OUTsurance
Based on what you describe, you have our apologies for the inconvenience and frustration you have experienced up to now.
Our claims manager contacted you and confirmed our costing was done correctly, as it excludes damages to the roof. The reason for this was also explained.
We will contact you again once you have provided us with your service provider's report.
Regards
OUTsurance
OUTsurance's reply15 Jan 2021, 13:58
Official
Hello Minnie
Based on what you describe, you have our apologies for the inconvenience and frustration you have experienced up to now.
Our claims manager contacted you and confirmed our costing was done correctly, as it excludes damages to the roof. The reason for this was also explained.
We will contact you again once you have provided us with your service provider's report.
Regards
OUTsurance
Based on what you describe, you have our apologies for the inconvenience and frustration you have experienced up to now.
Our claims manager contacted you and confirmed our costing was done correctly, as it excludes damages to the roof. The reason for this was also explained.
We will contact you again once you have provided us with your service provider's report.
Regards
OUTsurance