OUTsurance Poor service

<p>To whom this may concern. 4 months ago i took out full cover car insurance for my new car with out surance. i still havent received all the policy documents/</p> <p>They accepted the risk with car hire facility.</p> <p>On the 8 nov 2016 i had an accident with my car, which i reported and got my hired car on the 9 nov which has to be returned on the friday 9 dec. OUTsurance appointed an assessor who contacted me on 14 Nov. This delayed proceedings.</p> <p>My car was towed to out surance storage facility on the 8 Nov. My vehicle was only forwarded to the panel shop only on the 18 nov {friday)</p> <p>I was than told by the panel beaters on the Friday 2 nd december parts would have to come from japan and will only be here next year when they re open on the 4 january 2017.</p> <p>I work in the restaurant industry where we do many functions and very very late nights, especially this time of year. Publiuc transport is impossible at sometimes when i finish at 4 or 5 am after workin a 16 hour shift.</p> <p>Out surance says they can only extend the car rental by 1 day!!!!!!!</p> <p>I need transport from blouberg to observatory where i am employed, and out surance says they cannot extend or make a plan for me. Its been 1 month now since the accident, and i dont see it as my concern that the parts are delaying repairs. </p> <p>This is unacceptable and i feel that had OUTsurance acted immediately my vehicle would have been repaired before the Xmas break.</p> <p> </p>