Outsurance poor reflection of service

I had a burst geyser over the Easter weekend. I was assigned the consultant NONTOBEKO MKIZE. I have had to continuously call and follow up with the consultant on negligence and poor workman ship of the contractors they sent out. Big Six Plumb & Build. After flagging and advising the contractors come out when I am home they avoided this instruction and sent their contractors out. They did not fully evaluate the damage and later stated the damage was pre existing damage to avoid resolving fully. Even though I kept the consultant updated I now sit with problems that are not going to be attended to. I have had to constantly reach out to the consultant for feedback. A week passed and I reached out to the consultant for feedback. This service has been disheartening and I will take my business to a provider that will offer me better service. I have kept premiums paid for three years no problems and this is the service you uphold